Our Mission
As we promise to be a Caring Bank that is deeply rooted in the communities we serve, vow to be a Regional Champion and committed to create a Corporate Culture like no other, do hereby pledge to undertake the following:
BOF's 8 Ways of Being
For our Customers
We will build the best customer-centric environment possible by providing a “wow” banking experience where every customer will feel at home, happy and delighted every time, every visit, every transaction.
We will continuously improve and innovate in creating and developing products and services as well as enhancing our execution capability to improve service delivery.
For our Employees
We will take care of our people like family, inspire and engage them in creating a positive and outstanding workplace where we can all grow, make an impact and stay.
We will build skills, grow confidence, encourage, and motivate people to act in accordance to BOF’s “8 Ways of Being” enabling it to become an employer of choice.
For our Regulators
We will promote a strong risk culture and a sound enterprise risk management framework which align strategies, polices, people, processes, technology and business intelligence striking a balance between conformance with government regulatory constraints and an entrepreneurial spirit.
For our Shareholders
We will make BOF a worthwhile place to invest.
1. Be welcoming
“Being Welcoming” is an essential way to get the customer’s visit off to a positive start, and is also the foundation for producing a warm and comfortable environment. It is our opportunity to forge bonds with our customers.
2. Be trustworthy
”Trust men and they will be true to you; treat them greatly and they will show themselves great.” --Ralph Waldo Emerson
Being trustworthy is an admirable character trait. It is being honest, reliable and responsible. Others will respect you more and want to continue relationships and dealing with you.
3. Be humble
Being humble is a quality of being modest and respectful of others. It is the opposite of being boastful and arrogant. It is a consideration of one’s own being and keeping oneself within one’s own bounds. Rather than "Me first," humility allows you to put your feet on the ground. It is the quality that lets you meet halfway and see the needs and demands of others.
4. Be knowledgeable
Employees are encouraged to enhance their expertise in banking and customer service. Value is always added to employees’ efforts when they gain work-related knowledge. In addition, as they become more informed, their value to the business, self-confidence, and the impact they have on others all increase.
BOF upper management also offers formal training opportunities to develop their knowledge of banking and customer service that can lead to personal insights for customers, and also give out incentives for employees who will undertake such trainings.
5. Be involved
This means nothing less than active participation in the branch, in the company, and in the community – a “yes, I will” attitude where breakthrough products and service are created. There must be a move away from a “bare minimum is OK” mentality.
Employees should look around the branches for clues on how to improve customer experiences and make the business better, and to improve the manner in which customer needs are served.
6. Be innovative
Being innovative means fueling a culture of curiosity. BOF encourages employees to look for trends, signs of change and opportunities everywhere. BOF builds a collaborative culture in which information sharing is expressly encouraged. We know that success comes from embracing change, not shying away from it. Not only that, but they know that true, real, sustainable success can only come from doing things differently. We need to instill the sense of passion and purpose in even the most routine jobs.
7. Be accountable
The most effective culture is the Culture of Accountability. People step forward and work hard to solve problems and get results. They do it willingly, not because some higher authority has commanded them to do it and not because they fear that not doing it will get them into trouble. The Steps to Accountability: See It, Own It, Solve It, Do It.
8. God-Driven
Everything we do is for the greater glory of God!
BOF believes in the value of Christ centered living and teaching in the workplace. This is evident in everyday prayer when we start work and in every meeting thereafter. These endeared us to the organizational commitment and concern for enhancing our God-given capabilities as well as add value to the true meaning of spirituality as they apply in our daily lives.
